FREQUENTLY ASKED questions
Where is my appointment? Do you have a salon?
Our artists come on location to you! We are a freelance based business and don’t have a brick and mortar location. Clients can request to come to the makeup artist if needed.
What types of payment do you accept?
You will be invoiced for the amount of your service via PayPal. Your service must be paid in full and is due at the time of booking.
What’s the process for booking an appointment?
Email email@example.com to book a service or inquire about your wedding date. After you inquire about your date, submit the Questionnaire, our office manager will be in contact with you regarding other specific details and invoicing. Your date WILL NOT BE BOOKED until you have paid your deposit. Appointments made within a short time frame must be PAID IN FULL immediately at the time of booking.
*Online booking is coming soon!
What’s your cancellation policy?
If due to weather or unforeseeable causes the appointment can be rescheduled for another date. If you cancel within 48 hours of your event you will not be issued a refund.
How do I prepare for my appointment?
Please come with clean skin and dry hair for your appointment.
What safety precautions are you taking in response to COVID-19?
The health and safety of our clients is our #1 priority so we have incorporated extra sanitation steps for every service to ensure the safety of our clients. Please email us to request a copy of our sanitation guidelines. Our artists are also washing and sanitising their hands regularly ,wearing face masks, and disposable gloves with each makeup application. We are asking that clients reschedule their apt if they are feeling sick or have any symptoms.
Do you do blow-outs?
No we do not provide blow out services.
What if I have lash extensions?
You can have lash extensions and get your makeup done. Your artist can add strip lashes over the top for additional volume or you can tell your artist that you don’t want any additional lashes. The price of your service will not vary if you do not want false lashes.
Do lashes come with all makeup services?
Yes, strip lashes come with every makeup service but if you choose not to have them, please inform your artist at the beginning of your appointment. Brides receive a volume lash on the day of their wedding only. The price of the service does not change if you decline lashes at the appointment.
Can I bring my own lashes?
Yes, you can provide your own lashes and bring them to your time of service. However, the price of your service will not change. Volume lashes are available for regular (non bridal) makeup services an additional charge.
Where can I see more examples of your work?
We have lots of before and after photos of clients on Instagram and Facebook as well as our website HERE.
Should I tip the artist?
Leaving your artist a tip is not required but always appreciated. You can leave a tip on the invoice or directly with the artist.
What kind of product do you use? For makeup? For hair?
We us a variety of hair and makeup products! We have tested and trust all of the makeup and hair product in our kits and guarantee their wear and longevity. These products range from low to high-end brands. You can get a product list of our favorites in our Makeup 101 course or Amazon store!
Who will be my artist?
We have a team of professional hair and makeup artists who have all been trained in the Behrens Artistry branded style and look. You can request a specific artist when you book online fill out your questionnaire and we will do everything we can to accommodate your request. Otherwise it will be based on artist availability. Click here to MEET OUR TEAM!
Can I get a refund on my appointment or wedding deposit?
Payment is non-refundable, but can be applied to another day. 50% Deposits are non-refundable with no exceptions and explained in the terms and conditions.
Does everyone in my bridal party receive a trial run?
Only brides receive a trial run before their wedding. Trial runs are not required for anyone in the bridal party. If anyone wants a trial run they can book it as an additional paid service before the event.
Can I forfeit the trial run for a reduced bridal rate?
No, bridal hair and makeup is non-negotiable price whether or not you choose to do the trial run.
How do I reserve my wedding day?
Bridal parties must pay ½ at the time of booking to hold that date. The remaining balance must be paid in full within 30 days of the event. You are not guaranteed an artist or reservation until you have paid your deposit. You have 24 hours after receiving your proposal to reply and make your deposit otherwise you may lose that date.
How many artists will be coming the day of my wedding to do services?
Depending on how many will be needing services & the timeline, you will have ONE artist for a party of 4 or less. Parties of 5 or more generally require an assistant or additional artist. There is always a chance of change if the timeline allows for more or less help. It will be determined by the time & number of people receiving services. If you wish to add additional BA artists to adjust the timeline, there may be additional fees. Email our client specialist to inquire about adding additional artists.
How much time does a typical hair and makeup service apt last?
We plan 45 minutes for Hair Services & 45 minutes for Makeup Services. With bridal parties, there’s a 15 minute block at the beginning for our artist to set up on location. If more than 1 client we include a 15 minute block for a sanitation break. We take sanitation very seriously & the artist will be expected to clean the brushes & makeup after each client.
How long does it take to do a bridal party of 4 people (approx)?
A party of 4 would take approximately 6.5 hours. Here is an example of what a timeline for 1 artist to be doing services on a bridal party of 4 with necessary sanitation procedures.
8:00 AM: BA MAKEUP COMPANY ARRIVES
8:15 AM: Bridesmaid #1 (HAIR)
9:00 AM: Bridesmaid #1 (MAKEUP)
9:45 AM: (BA TEAM SANITATION BREAK)
10:00 AM: Bridesmaid #2 (HAIR)
10:45 AM: Bridesmaid #2 (MAKEUP)
11:30 AM: (BA TEAM SANITATION BREAK)
11:45 AM: Mother of Bride (HAIR)
12:15 AM: Mother of Bride (MAKEUP)
12:45 AM: (BA TEAM SANITATION BREAK)
1:00 PM: Bride (MAKEUP)
1: 45 PM: Bride (HAIR)
2:30 PM: BA MAKEUP COMPANY PACKS UP
What is the fee to add an additional makeup artist for my bridal party?
$65/ hour and will assist throughout the duration of the entire timeline.
Can I have extensions put in for my hairstyle?
Yes, our team of artists are trained to work with different styles of hair extensions. It is an additional $25 fee for the time added in the hairstyle.
Do I need to provide anything for the artist?
No, they will come with everything they need in order to perform services. If you have any added accessories we request you have those ready at the time of service.
Will I have the same artist for my trial run & wedding day?
Yes, the same artist will perform services for your trial run & wedding day!
If one of my bridesmaids decides she wants services done, can I add her after I’ve already paid the deposit?
Yes, you are welcome to add or make any changes to who needs services up to 30 days before your wedding date.
Can I get a discount for short/thin hair?
No, no discounts will be applied based on hair type and style.
Do you offer a Military discount?
No, we don’t offer one at this time.
[BA MAKEUP CO] is so amazing! The women are so knowledgeable and fun to be around. After having them do my wedding makeup and being to a few workshops, I would highly recommend them for any occasion or if you just want to know more about perfecting your makeup routine! Thank you ladies!!
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